Workplace conflicts are normal. In fact, experts agree that, in some cases, they are healthy. They promote a better dialogue among the members of the organization. They spark creativity and spot flaws that need correction.
When people allow them to escalate, though, the consequences are harmful. Businesses can lose money due to reduced productivity. They drive the best people away. Conflicts can also lead to expensive and even unnecessary lawsuits.
If the conflict is getting worse, all involved parties can consider a mediation process. Here’s how it works:
1. The parties choose a mediator.
The first step is to hire mediation arbitration services. It’s in the best interest of the parties to choose only one independent and neutral arbiter or mediator. After all, the goal is not to see who has the stronger argument but to come up with a peaceful agreeable resolution to the conflict.
2. The mediator begins the process with an introduction.
The mediator welcomes both parties to the process. They outline their role, what all participants can expect, and, most of all, the procedure’s objective. During this time, the mediator may also proceed to ask the parties to retell the story or share information about the conflict. The parties can come together with their lawyers.
3. The mediator seeks a resolution to the conflict.
A mediator gets to the bottom of the problem. It is their responsibility to allow both parties to share their opinion while being impartial. They ask open-ended questions and determine points of agreement. It may be necessary to talk with each of the parties first, and this process may take days or even weeks. In the end, the mediator provides the best win-win solution, and it’s up to the participants to accept it. If they do not, they have two options: proceed to another round of mediation or consider another option, including court action.
Mediation can be a long and challenging process. It can be emotional as well. The benefits, though, may be worth it. Not only can the parties avoid the costly lawsuit, but they can also prevent the stress that comes with prolonged workplace conflict.
