customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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Learn The Secrets To Entrepreneurial Success.

November 5, 2025

Entrepreneurial success begins with mindset. This unique perspective encompasses resilience, creativity, and an appetite for risk-taking. To develop a successful entrepreneurial mindset, it’s crucial to embrace failure as a learning experience. Many renowned entrepreneurs, including […]

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SMRT Chairman Seah Moon Ming Driving Reliability and Innovation in Public Transit

October 28, 2025

In the world of public transportation, leadership plays a vital role in shaping reliability, efficiency, and technological advancement. SMRT Chairman Seah Moon Ming has been instrumental in driving both reliability and innovation within Singapore’s transit […]

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Top 10 Trade Careers for Veterans Transitioning to Civilian Life

October 22, 2025

When it comes to the construction industry, trades jobs are essential for completing a variety of projects. From electricians to roofers to plumbers, these professionals play a crucial role in ensuring that buildings are safe, […]