customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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How a Top Specialty Chemical Supplier Supports Technology Innovation

August 10, 2026

Technology innovation depends on more than software, hardware, and engineering expertise. Many technological advances also require carefully developed materials that can meet demanding performance, safety, durability, and efficiency requirements. From electronics and renewable energy to […]

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Woman-Owned Business Trend Transforming Local Industries

August 5, 2026

Across the country, women entrepreneurs are making a significant impact on local economies by launching businesses, creating jobs, and introducing innovative ideas across a wide range of industries. From professional services and retail to construction, […]

Technology

The Hidden Cost of Outdated Medical Tech and Infrastructure

July 30, 2026

Behind the polished glass doors and bright white corridors of modern healthcare centers lies a transformative opportunity for institutional growth and patient care. While public attention often focuses on rising drug prices, staffing challenges, and […]