customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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The Importance of Professional Commercial Roofing Installations for New Businesses

October 1, 2025

Professional commercial roofing installations are critical for the success and longevity of new businesses. Quality roofing not only protects physical assets but also enhances the overall brand image. The roof of a commercial building is […]

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What Is Graffiti Window Film and Why It Matters for Protecting Surfaces

September 15, 2025

Graffiti and vandalism are common issues that affect commercial buildings, public spaces, and transportation systems across the United States. Property owners and facility managers often face the challenge of maintaining a clean, professional appearance while […]

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10 Best Construction Trades to Get Into Today

August 21, 2025

When it comes to maintaining and improving your home, hiring the right professionals is crucial. From roofers to plumbers, each home service provider plays a vital role in ensuring the comfort and safety of your […]