customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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Top 10 Trade Careers for Veterans Transitioning to Civilian Life

October 22, 2025

When it comes to the construction industry, trades jobs are essential for completing a variety of projects. From electricians to roofers to plumbers, these professionals play a crucial role in ensuring that buildings are safe, […]

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10 Property Services That Set Your Business Up for Success

October 7, 2025

Healthy facilities do not happen by accident. They reflect consistent planning, clear vendor expectations, and a willingness to invest in the basics before problems grow into disruptions. Whether you manage a single storefront or a […]

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The Importance of Professional Commercial Roofing Installations for New Businesses

October 1, 2025

Professional commercial roofing installations are critical for the success and longevity of new businesses. Quality roofing not only protects physical assets but also enhances the overall brand image. The roof of a commercial building is […]