customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

Management

10 Pre-Opening Expenses a Business Owner Should Prep For

November 9, 2024

Starting a new business or project requires thorough planning and significant financial investments, especially when considering pre-opening expenses. These initial costs are crucial as they ensure that the business operates smoothly from the very first […]

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How Luxury Restroom Trailers Can Boost Your Event Business

October 29, 2024

The integration of luxury restroom trailers into event planning may revolutionize the experience for guests and provide a significant competitive edge for event businesses. With increasing expectations for comfort and convenience, the introduction of upscale […]

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How Business Financial Planning in Seattle, WA Can Benefit Your Company

October 28, 2024

Running a successful business requires more than just a great product or service; it involves strategic planning, especially when it comes to finances. Business financial planning in Seattle, WA provides companies with a roadmap for […]