customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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Success Next: Strategies for Success Across Industries

March 4, 2025

In the ever-evolving landscape of construction, property maintenance, and logistical support, various industries play crucial roles in shaping the modern world. From ensuring the structural integrity of homes and businesses to enhancing the appearance of […]

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Why Commercial Moving Services Are Key to Business Relocation

February 18, 2025

Relocating a business is a complex task that requires careful coordination and execution. Employing commercial moving services can make this process significantly more manageable for organizations of any size. By leveraging professional movers, businesses can […]

Management

10 Elements of a Business You Need to Get Started

February 13, 2025

Starting a business involves a wide array of considerations and preparation, from the physical space you work in to the systems that keep things running smoothly. Understanding the essential elements of a business is crucial […]