customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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From Outdoor Signs to Social Media Proven Ways to Market Your New Bar

May 27, 2025

Opening a new bar is a bold move filled with opportunity, creativity, and responsibility. While it’s tempting to focus entirely on the drink list or playlist, marketing is the true fuel that gets people through […]

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Understanding the Commercial Construction Process

May 6, 2025

In the realm of real estate development and infrastructure, commercial construction is a cornerstone of economic growth and urban advancement. Whether it’s office complexes, hospitals, retail stores, or industrial facilities, each project represents a multifaceted […]

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How Are Successful Manufacturing Businesses Started?

April 12, 2025

The process of launching a successful manufacturing business is both an art and a science. Entrepreneurs in the manufacturing sector must master everything from initial market research to securing the right technology and equipment, while […]