customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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Understanding the Commercial Construction Process

May 6, 2025

In the realm of real estate development and infrastructure, commercial construction is a cornerstone of economic growth and urban advancement. Whether it’s office complexes, hospitals, retail stores, or industrial facilities, each project represents a multifaceted […]

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How Are Successful Manufacturing Businesses Started?

April 12, 2025

The process of launching a successful manufacturing business is both an art and a science. Entrepreneurs in the manufacturing sector must master everything from initial market research to securing the right technology and equipment, while […]

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Three Things to Look for When Looking for Local Commercial Kitchen Cleaning Services

April 10, 2025

Every restaurant or food service establishment knows the importance of maintaining a clean and sanitized kitchen. Not only is it critical for health and safety compliance, but it also ensures operational efficiency and upholds your […]