customer service Archives

Empathy is the Secret to a Successful Brick and Mortar Retail Business

June 21, 2017 David Reynolds

There is a so-called “mall apocalypse” in America today. It refers to the closing of large regional malls because of their drastically reduced foot traffic and sales that keep them from being as profitable as […]

Don’t Let an Angry Customer Ruffle Your Feathers: The Call Centre Advantage

January 18, 2016 David Reynolds

When you take customer calls, you could swallow more than you can actually chew. It’s true that a phone is nothing but an instrument of communication. Yet, when the person at the other end of […]

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Building a More Reliable Commercial Property Maintenance Plan

September 22, 2026

A reliable commercial property maintenance plan does more than respond to problems after they occur. Businesses depend on functional buildings, safe work areas, accessible equipment, and well-maintained exterior spaces to support daily operations. When maintenance […]

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How to Start Your Own Heating Company

September 18, 2026

Starting a heating company can be a rewarding venture, especially with the increasing demand for heating solutions both in residential and commercial sectors. Here’s a comprehensive guide on how you can kickstart your own heating business. […]

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Sustainable Facility Management: Reducing Waste From Renovation and Daily Operations

August 21, 2026

Sustainability is becoming an important consideration for businesses that manage offices, warehouses, retail spaces, industrial properties, childcare centers, and other commercial facilities. Facility management offers many practical ways to reduce waste, control costs, and extend […]